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Frequently Asked Questions

Please check out the FAQ’s for any questions you may have about the platform.  If you do not find what you’re looking for, please contact us at support@sydewyrk.com and we will help you with your specific question. 

General FAQ's (2)

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How do I contact SydeWyrk?

If you have feedback or need assistance, please contact SydeWyrk support at support@sydewyrk.com; we strive to respond as quickly as possible. For issues encountered on the mobile app, you can submit feedback directly through the homepage. If you encounter a bug, please send a screenshot to us at the same email address. Our goal is to provide the best platform possible, and we are committed to responding promptly to your inquiries.
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What is the Stripe Payment Processing Fee?

At SydeWyrk, we’ve partnered with Stripe to ensure secure transactions. The processing fees from Stripe are seamlessly integrated into our pricing, covering the costs of maintaining a secure payment infrastructure and protecting against fraud. You’ll see the total cost upfront, with no hidden charges, reflecting our commitment to transparency. Unlike other platforms or companies where these fees are often hidden in the overall price, we believe in upfront clarity, this way you know exactly how much is going to your worker. A small percentage of the total amount, plus a fixed fee, goes towards securing your transactions, leveraging the industry-leading security measures provided by Stripe. Thank you for choosing SydeWyrk. Any questions about Stripe fees or your transactions? Reach out to us at support@sydewyrk.com.

Property Owner/Customer FAQ's (11)

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Are the SydeWyrkers background checked?

We currently do not do background checks on SydeWyrkers that sign up on the platform.  In the future we will be adding the option for SydeWyrkers to go through a background check that will add a Background Check Certified badge to their profile that you will be able to see when they request hire for a job.
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Are the SydeWyrkers licensed and insured?

Since SydeWyrkers are independent contractors and not employees of SydeWyrk, it is crucial that all users obtain any necessary insurance and licensing mandated by their state and city for side work. If these credentials are important for your job, we strongly recommend requesting proof from your worker before they begin the task.
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Can I bundle two jobs together that I need done at the same time?

This is definitely possible! We allow you to add line items to your job. So, if you do not want to post a separate job, you can add additional line items for additional work.
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Can I tip a SydeWyrker?

Yes! You can add a tip as a line item to a contract anytime before the payment is processed, which is typically 12 hours after the job is marked as completed.
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Do I have to contact the SydeWyrker when I hire them?

We strongly encourage you to contact the SydeWyrker as soon as you hire them. Communicating directly not only helps clarify job details and expectations but also establishes a rapport and ensures both parties are aligned from the start. This initial conversation can cover scheduling, special requirements, and any immediate questions, which facilitates a smoother workflow and increases the likelihood of a successful job completion. Our in-app chat feature makes this communication convenient and straightforward, helping to set the foundation for a positive working relationship
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Do I need to be home when the SydeWyrker does the job?

No, you do not need to be home. One of the great advantages of our platform is the flexibility it offers; you can choose whether or not to have personal interaction with the SydeWyrker. You can always communicate through the in-app chat feature to discuss any details about your job. This ensures that everything can be arranged according to your preference, even from afar.
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How do I review a SydeWyrker?

When the job is completed, you can log into the app, click on the job, and review the SydeWyrkers job performance with a star rating and written review.
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Is my personal information visible to others on the platform?

Your personal information is never freely available on the platform until you post a job.  Once you post a job, the only visible information to potential SydeWyrkers are your job details including a 0.5 mile radius of the general area or your service address, first name, profile picture, and previous reviews and ratings from previous jobs you have posted.  Only when you hire a SydeWyrker will they be given your actual service address.
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What is the Stripe Payment Processing Fee?

At SydeWyrk, we’ve partnered with Stripe to ensure secure transactions. The processing fees from Stripe are seamlessly integrated into our pricing, covering the costs of maintaining a secure payment infrastructure and protecting against fraud. You’ll see the total cost upfront, with no hidden charges, reflecting our commitment to transparency. Unlike other platforms or companies where these fees are often hidden in the overall price, we believe in upfront clarity, this way you know exactly how much is going to your worker. A small percentage of the total amount, plus a fixed fee, goes towards securing your transactions, leveraging the industry-leading security measures provided by Stripe. Thank you for choosing SydeWyrk. Any questions about Stripe fees or your transactions? Reach out to us at support@sydewyrk.com.

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What is the SydeWyrk Service fee?

At SydeWyrk, transparency and fairness are at the core of our values, both for our customers and workers. We believe in a straightforward approach when it comes to fees.
When you hire a worker on SydeWyrk, we apply a 10% service fee on top of the total job cost. This fee is capped at $20, ensuring that larger jobs won’t result in higher fees for our customers.
The way we structure our fees is intentional. Unlike platforms that deduct a portion of the worker’s earnings, we keep our fees separate. This ensures clarity for both customers and workers, allowing you to know exactly what your worker is paid for the service. Our commitment to fairness is reflected in the fee cap. By limiting the fee to $20, we prioritize fairness and prevent larger jobs from incurring disproportionately higher fees. Your support through these fees directly contributes to maintaining and improving the overall SydeWyrk experience for everyone involved. If you have any questions or need further clarification, please reach us at support@sydewyrk.com. Thank you for choosing SydeWyrk!
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Why was I charged $1 from SydeWyrk?

When you order a job, our payment processor does a quick ‘touch’ charge to ensure the validity of your card.  This is an industry standard and the charge should be refunded fairly quickly.

SydeWyrker FAQ's (7)

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After I am hired for a job, what do I do next?

Congratulations on being hired for a job on SydeWyrk!  Once you are hired, you are responsible for completing the job in the time frame requested by your customer.  When you are ready to start the job, you will log into the app and select start job.  When you are finished, you will log back in and select complete job.  You will then be prompted to rate the customer on the accuracy of the job they posted.
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Am I covered under insurance provided by SydeWyrk?

No, as an independent contractor it is your responsibility to acquire and maintain any insurance you may need for any state in which you pick up and perform work in.
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Am I required to bring my own equipment?

Yes, unless otherwise agreed upon by you and your customer, you must supply all required equipment for the job. You should only bid on jobs that you are capable of completing.
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How long does it take for payment to arrive in my account?

In most instances your payment will arrive in your bank account 2 business days after the job is completed.  If you have any issues with it taking longer than expected, please reach out to us at support@sydewyrk.com and we will assist you as quickly as we can.
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What does it take to become a successful SydeWyrker?

We are glad to hear you’re determined to be the best SydeWyrker possible!  This will allow you to have your very own, successful side hustle while on the SydeWyrk platform.  Check out our Tips for Becoming a Successful SydeWyrker HERE.
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What if a homeowners job post ends up being inaccurate?

If the homeowner’s job description is inaccurate, you can discuss options with your customer since they can always add line items to the contract if both parties agree on it. As a last resort, if a resolution cannot be reached, you may cancel the job and provide a reason for the cancellation.
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Why do you need my bank account information and last four of my SSN?

This information is required by our third party payment processor in order for you to be paid after you successfully complete a job.  The last four of your SSN allow the payment processor to run additional identity checks on you to ensure you’re provided information is indeed factual.

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